Surmai

SHIPPING INFORMATION

Order will be shipped within 1-2 days of order confirmation. Order status can be checked in My account page. Shipping fees will charged on all orders below Rs. 500. For orders above Rs. 500, there is no shipping charges.
Expected Duration of delivery
Metros :
5-7 working days
Other cities :
7-9 working days
Areas serviceable only by speed post :
15 working days

RETURNS

We believe variations are the beauty of handmade products & this is what makes them unique. Imperfections / irregularities in the product cannot be termed as defects, as these are intrinsic to the handmade process. Moreover, most of the products are made to order only for you. So, we accept returns only in the below conditions

1. The item was defective.
2. The item sustained damage during shipping.
3. Products were missing.
4. We sent you the wrong item.

For initiating a return, please raise a complaint with a video of unboxing of the product and a clear pictures of the defected area should be filed at the time of receiving the product. This should be mailed at contact@rajasthanihaat.com We will get back to you within 48 hours of receiving the complaint. A pickup for the product will be initiated after the query has gone through and been found valid by our quality team. The sole decision of considering the validity of the query after hearing it from the customer however lies with the quality team. A refund or a gift voucher against the refundable amount will be issued thereafter.

Please review our Return Policy